FAQ
Find answers to the most asked questions, is your answer not here? please contact us!
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Ideal, Paypal, Klarna (also pay in 3), Creditcard, Bancontact and Giropay payments
We ship worldwide, based from the Netherlands! is your country not available to select at checkout? please contact us so we can add your country to our list.
The High Vibe Gem is not responsible for any taxes that needs to be paid upon receiving the package.
WHERE DO YOU SHIP TO?
SHIPPING PRICES
WHAT IS YOUR RETURN POLICY?
If for any reason you are not satisfied with your item(s) you can return your item(s) within 14 days of delivery.
Please send us an email prior to your return to notify us at info@thehighvibegem.com, or notify via DM on instagram
We accept articles if:
1. The item is not damaged
2. The item has not been used
3. The item includes the original packaging.
4. The item is not custom made / altered to a customers request
The High Vibe Gem reserves the right to refuse returned items and refunds.
shipping cost for refunds are the responsibility of the customer.
HOW CAN WE CONTACT YOU?
WHAT IS THE SHIPPING METHOD "OPEN BOX" ?
Email us at: info@thehighvibegem.com
WHAT ARE THE COMPANY DETAILS
KVK Nummer: 85147036
BTW ID: NL004056421B77
Vestigingsnummer: 000051208016
Adres: 1921CH - 12a
open box shipping method, means you are not shipping out your order yet, but keep it here, a method to safe on shipping costs, if you wish to combine with any other live sale, story sale or website launch.
an open box can be kept until u decide to ship out
shipping prices, based on 2KG max
(take in consideration that outside of NL, above 2KG shipping costs double)
Netherlands: €6,75 (over €100 free)
Belgium, Germany, Luxembourg, France, Italy, Austria, Poland, Spain: €10,95 up to 1KG, €13.95 up to 2KG (over €150 free* (*under 2KG)
Portugal: €13,50
UK: €19
please note any custom charges are not included, and are the responsibility of the buyer.